Outages & Emergencies
Should you experience an outage due to the weather or an unforeseen event, please be sure to call us at:
740-622-6755 or 1-800-624-8050
OR LOG INTO SMART HUB TO REPORT YOUR OUTAGE.
Your call is very important if your power goes out. We may have no indication of your loss of power unless you call us. Some residents are the only service running off of a transformer or particular line and may be the only consumer out of power. Because of this, each call registers an expected problem and we can send a crew to correct and repair the damage causing the outage.
REMEMBER - If lines are down in your area STAY AWAY FROM THEM AND CALL FRONTIER POWER IMMEDIATELY!
YOU CAN NOW FOLLOW UP-TO-DATE OUTAGE INFORMATION BY VIEWING THE OUTAGE MAP HERE: FRONTIER POWER OUTAGE MAP
POWER OUTAGE INFORMATION
Unfortunately, Frontier Power cannot guarantee that you will have a constant supply of electric, especially during severe storms. When calling Frontier Power to report an outage, it is important to be brief and have your information ready before placing the call. This allows Frontier Power to answer more calls, further pinpointing what the problem is.
When Frontier Power receives your call, we need to enter your account onto an “outage report”. In order to do this, your phone number or account number found on your electric bill is needed. If we have to search our database by your name to find your phone number or account number, errors may occur, especially if you have more than one meter with us, or another consumer has the same name. Therefore, it is of utmost importance that you have YOUR INDIVIDUAL ACCOUNT NUMBER AND CURRENT PHONE NUMBER ON FILE WITH FRONTIER POWER available when you call. Asking Frontier Power to hold while looking for your account number will only tie up the phone lines, preventing others from getting through to report their outage. Frontier Power DOES NOT need your address as that is not used as a locator for your account because some accounts such as gas wells do not have physical addresses assigned to them.
Sometimes during power outages, problems occur to equipment that brings power to Frontier, but is not owned by Frontier. The main transmission lines that bring electric into each of Frontier Power’s substations are owned and maintained by AEP. Frontier Power then distributes the electric over our lines and to each of our consumers. Therefore, when those main transmission lines are damaged or down, Frontier Power must wait until those are repaired by AEP and the substation turned back on before being able to begin checking to see if there is any further damage on Frontier Power’s equipment.
Coordinating repair efforts during and after a storm is very complex and must be done with safety in mind for all workers as well as consumers. Several employees work on various lines at the same time and safety is of utmost importance.
It is very helpful if each consumer takes time to call in his or her outage, allowing Frontier Power to better pinpoint each and every problem during an outage. Please be patient and let Frontier Power serve you in the best possible manner in order to expedite getting your electric service restored.